Privacy Policy

Tuzoca Casino's combined Privacy Policy explains why we collect personal data, how it is used and stored, and what safeguards are in place to protect your information.

The purpose of our Privacy Policy is to inform you about your rights regarding your data and how Tuzoca Casino handles your personal information. By using our platform and services, you agree that you have read, understood, and accepted the terms outlined in this policy.

Our Privacy Policy applies to all users who register on our website or use our mobile application. It covers all data collected through these channels, including but not limited to online registrations, deposits, withdrawals, game interactions, customer support inquiries, and bonus eligibility monitoring. By using Tuzoca Casino's services, you consent to the practices described in this policy.

We collect various types of personal information:

• Personal Information: name, email address, date of birth, physical address, etc.
• Account Info: username, password, payment details
• Technical Data: device information (browser type, operating system), IP address, cookies, and other similar data collected through our website or application
• Usage Data: site activity logs, login history, game interactions

We use your personal information for various purposes:

• Creating and managing accounts to ensure smooth registration and account access.
• Processing deposits and withdrawals to facilitate financial transactions between users and the platform.
• Providing customer support through email or live chat to address user inquiries and complaints.
• Eligibility checks for bonuses, tournaments, and other promotions to ensure fairness and compliance with relevant regulations.
• Improving our website and services by analyzing usage patterns and behavior, which may involve using cookies or similar technologies. This is done solely to enhance the user experience on our platform.
• Fulfilling legal obligations that require us to collect certain data from users.

We use cookies, small files stored on your device, for various purposes:

• Essential cookies: required for functional features such as keeping you logged in or remembering previous inputs (e.g., username).
• Analytics cookies: used by third-party services like Google Analytics to monitor how our website is being used. This information helps us improve and customize the platform.
• Marketing cookies: from our partners, which are used to deliver targeted advertisements based on your browsing behavior.

You can manage or disable cookies through your browser settings. However, please note that doing so may impact functionality of certain features on Tuzoca Casino's services.

Our processing is legally grounded by:

• Contractual necessity: We process your data as needed to perform our contractual obligations with you (e.g., account creation and maintenance).
• Legal Obligations: Fulfilling requirements under applicable laws, regulations, or court orders.
• Legitimate Interests: Enhancing the user experience, preventing fraud and abuse on our platform.
• User Consent: For explicit consents provided in specific situations (e.g., for data transfer outside the EEA).

We share your personal information with third-party service providers:

• Payment processors to facilitate deposits and withdrawals.
• Gaming providers for compliance checks or game interaction monitoring.

We do not sell your personal data. However, we might be legally obliged to disclose this information in accordance with applicable laws.

Personal data is retained according to our retention policy which typically follows a period of three years from account closure. This ensures compliance with regulations regarding record-keeping. All data stored on servers protected by robust security measures such as access controls, firewalls, encryption algorithms (like SSL), etc.

We protect your personal information using a range of advanced technologies including:

• Secure Sockets Layer (SSL) and Transport Layer Security (TLS).
• Regular security audits to ensure up-to-date protection against modern threats.
• Two-Factor Authentication (2FA) for enhanced account security.
• Regular monitoring by our Information Technology team to detect any anomalies.

You have the right to:

• Access, update or delete your personal data in accordance with local laws and regulations.
• Withdraw consent at any time; this may result in limited access to certain services.

In some instances, we transfer user data outside the EEA to service providers that have agreed to adhere to strict security and privacy measures like Standard Contractual Clauses. These arrangements ensure compliance with international data protection regulations while providing necessary services for Tuzoca Casino users.